Subscriptions, billing & support.

Manage your App Store subscription through Apple. Deleting Plantsy, clearing data, or deleting your Plantsy account does not cancel it. Follow these steps to stop renewal:

1. Open Settings on your iPhone.
2. Tap your name at the top, then tap Subscriptions.
3. Select Plantsy.
4. Tap Cancel Subscription and follow the confirmation prompts. You may need to scroll down to find the button.

• Manage Apple subscriptions
• Apple’s cancellation guide

If your offer includes a free trial, cancel it through iPhone Settings → your name → Subscriptions → Plantsy. Apple advises canceling at least 24 hours before the trial ends. Check the trial end date and renewal price in Apple’s subscription screen. Removing the app or deleting your account does not stop renewal.

• Review or cancel your trial

Check the Apple Account shown on your purchase receipt and use that account to manage the subscription. If Apple shows an expiration date and no Cancel button, it is already canceled. If you still cannot locate it, contact Apple Support for help with billing.

• Find or check a subscription

Cancellation stops future automatic renewal. Your remaining access and expiration date are shown in Apple’s subscription settings; check them before confirming, especially for a trial. Cancellation does not delete your garden or account and does not automatically refund a previous charge. If you want a refund, submit a separate request to Apple.

Apple handles App Store refunds and decides whether a purchase is eligible. To submit a request:

1. Open reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
2. Choose Request a refund from the I’d like to menu.
3. Select a reason, choose Next, select the Plantsy purchase, then submit your request.

• Request a refund from Apple
• Apple’s refund guide

In Plantsy Settings, choose Restore Purchases while signed in to the Apple Account used for the original purchase. You can also restore from the subscription screen. Restoring checks existing purchases and does not start a new subscription. If premium access is still missing, contact support with your app version, product, purchase date, and any error shown. Never send your Apple Account password or full payment details.

The app displays the features and credit allowance included in each available plan. AI features can use credits. Optional credit top-ups are separate purchases; buying credits does not by itself activate a subscription. Check the purchase screen for the terms of each offer.

Open Plantsy Settings → Account & Privacy → Delete Account and confirm to permanently delete your account and its saved cloud content. Clear Data in the same area removes saved content while keeping your account. The app shows deletion progress and lets you retry if it fails. Uninstalling the app does not delete cloud account data. Neither action cancels your Apple subscription; cancel it separately through Apple. Contact support if you need help with a privacy request.

• Read the privacy policy

Check that notifications are allowed for Plantsy in iPhone Settings. Then check Plantsy’s notification preferences, the reminder’s date and time, and your iPhone’s Focus settings. Quiet hours or system notification settings can affect when a reminder appears.